15 years experience as a trained Client Rights Specialist for a multi-state human services organization, conducting and supervising thorough investigations of client abuse, neglect, misappropriation, injuries of unknown origin, and caregiver misconduct. Collaborated with regulatory authorities, protective services agencies, and law enforcement, conducting investigations, interviews, and documenting findings in formal written investigation summaries.
Held the position of state advocacy association Director, engaged with the state Department of Human Services, Division of Medicaid Services, Division of Quality Assurance, and Bureau of Assisted Living. Membership in advisory committees and workgroups to establish best practices, quality improvement, and excellence in home and community-based services (HCBS) and assisted living programs throughout the state.
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